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Practical Poka-Yoke
[Note: I’ve been away from the blog for several months now in the middle of very significant changes in my life. That’s about to change! In the next post, I’ll tell you about what happened and what my...
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Happy 10th Birthday!
10 years ago today, this blog published its first post: “How Do I Do a Lean Six Sigma (LSS) Project?” Looking back, it seems like a pretty simple place to have started. I didn’t know whether it would...
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Happy World Quality Day 2018!
Each year, the second Thursday of November day is set aside to reflect on the way quality management can contribute to our work and our lives. Led by the Chartered Quality Institute (CQI) in the...
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The Achilles Heel of Customer Journey Mapping
Journeying through western Wyoming in August 2011. Image Credit: me. Achilles was that guy in Greek mythology whose mother, when he was born, wanted to protect him soooo much that she held him by the...
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Engagement: Why Too Much of a Good Thing Can Be Bad
Engagement is a goal for many organizations. In the January 2018 issue of Forbes, it’s described as a hallmark of successful business, a cultural cornerstone that reduces the risk of turnover while...
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Too Much Engagement Can Be Bad
Engagement is a goal for many organizations. Sometimes this means customer engagement — other times, employee engagement — typically, both. In the January 2018 issue of Forbes, engagement is described...
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Top 10 Business Books You Should Read in 2020
I read well over a hundred books a year, and review many for Quality Management Journal and Software Quality Professional. Today, I’d like to bring you my TOP 10 PICKS out of all the books I read in...
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